Follow and continuously enhance (as and when appropriate) quality assurance policies and procedures

Interpret and comply with quality assurance standards throughout rest of organization

Make sure that quality assurance standards are adequate for external certifications and to meet customer service-level agreements

Plan, perform and oversee inspection and testing of new releases to ensure quality deliverables, including functional unit and integrated testing

Elaborate the procedures of sampling and guidelines for collection and reporting quality data

Oversee the implementation and ensure efficiency of inspection and quality systems

Document quality assurance activities, such as documentation for internal audits

Analyze customer grievances and other non-compliance issues

Gather and organize statistical quality data

Inspect data to detect areas for improvement

Elaborate, recommend and oversee improvement actions

Report on results of quality activities

Detect coaching needs and take actions in accordance with these needs in order to ensure compliance with quality standards

Let external providers conduct on-site audits

Analyze audit outcomes and carry out appropriate corrective procedures

Ensure ongoing abidance by industry regulatory and quality requirements